If something on the platform isn’t behaving as expected, here’s how to report it so the team can investigate efficiently.
What to gather first
- A clear description of what happened and what you expected to happen
- Screenshots or photos if available
- The date and time the issue occurred
If the issue is linked to a rental, also note the rental agreement number and driver details. If it’s linked to a vehicle or operation, note the licence plate and operation reference.
How to submit
Send an email from your professional email address to support@ufofleet.com with all of the above included. Attach any screenshots or photos that help illustrate the problem.
💡 A support ticket is created automatically when your email is received. The more detail you include upfront, the faster the issue gets resolved.
The IT team will review and may follow up if more information is needed.