Customer validation is a separate checkpoint from licence validation. It confirms that a driver’s contact details are working and verified — a prerequisite for starting any rental.
What gets validated
Phone number — Automatically verified when the driver receives an SMS code and logs into the app. If unvalidated, verification wasn’t completed. If missing, request it immediately.
Email address — Automatically set to validated once an email has been sent to the address. Same rules: unvalidated means incomplete, missing means request it now.
What happens when both are validated
The account status changes to Registered. The driver is now eligible to start a rental.
Status definitions
| Status | Meaning | Action |
|---|---|---|
| Validated | Verified and approved | None required |
| Not Validated | Verification started but not completed | Ask driver to complete verification |
| Missing | Information not provided | Request immediately |